To do that, please visit this page on the official Microsoft website and follow the steps for your version of Windows. Make sure you have the latest Windows updates. Your copy of Windows needs to be updated. Here we have gathered together the most common cases where login fails and provided a solution or workaround for each of them. If you cannot connect to your Ancestry and FamilySearch accounts from within FTM 2017 for Windows, this article is for you.Īfter checking that your usernames and passwords are entered correctly, if you still can't log in to Ancestry or FamilySearch through FTM, there are a few more things you can look into.
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